CUSTOMER SATISFACTION SURVEY

Dear Customer,

In order to offer a qualified service and conforming to your requests, we kindly ask you to answer to this short questionnaire to enable us to collect your opinion and your expectations about our services. The information provided will be useful to improve our services and we will evaluate carefully each of your replies.

Thank you for the time that you will dedicate for filling out this questionnaire, at your disposal for any clarification and support.

Important! In order to identify the specific service that You are evaluating please indicate
Number of the quotation This information is mandatory
Laboratory/Sector
Number of the document (Test report, Calibration, Certificate) Optional

Please express Your opinion by ticking the box in accordance with the level of satisfaction

In relation to the service that we performed for You, how do you rate:

1-Poor

2-Sufficient

3-Good

4-Very good

5-Excellent

1	How Do you evaluate the accuracy of the quotation in relation to Your request?	1 2 3 4 5
2	The promptness in issuing the quotation ?	1 2 3 4 5
3	The availability of our contact or other contact person for information (before, during or after the service)?	1 2 3 4 5
4	The effectiveness, professionalism and clarity in communications?	1 2 3 4 5
5	The ease/accessibility of IT services (download documents, email alerts, etc.)?	1 2 3 4 5
6	The compliance with the order requirements?	1 2 3 4 5
7	The compliance with the agreed testing schedule? (if applicable)?	1 2 3 4 5
8	The content of the report/certificate?	1 2 3 4 5

Given the previous experience...
9	Should the need arise again, would you rely on us for other services?	Yes No I don’t know
10	Should someone ask you for information, would you advise us of our services?	Yes No I don’t know
11	How Did you find out about Istituto Giordano SpA?	We were already clients Suggested by consultant/colleague/etc… Internet Official websites (ACCREDIA, NANDO, etc.) Magazines, fairs, articles We received a newsletter from Istituto Giordano Other
12	Observations and suggestions for improving and/or expanding the range of services (i.e.: certification activities or calibrations that are not currently provided by us, etc):


		I give my consent to data treatment I deny my consent to data treatment

Thanks for the precious collaboration!

The information provided in this questionnaire will be used in aggregate form only for statistical purposes for the improvement of our Quality Management System and in compliance with EU Regulation 679/2016 also for commercial purposes.