CUSTOMER SATISFACTION SURVEY
ASSESSMENT AND CERTIFICATION ACTIVITIES

Dear Customer,
In order to offer a qualified service and conforming to your requests, we kindly ask you to answer to this short questionnaire to enable us to collect your opinion and your expectations about our services. The information provided will be useful to improve our services and we will evaluate carefully each of your replies.
Thank you for the time that you will dedicate for filling out this questionnaire, at your disposal for any clarification and support.

Please express Your opinion by ticking the box in accordance with the level of satisfaction.

1	Identification of the Certification sector/scheme	Management Systems Certification Product Certification: Construction Products Regulation(CPR), In-Fabric Concrete Production Process (CLS), Voluntary Product Certification(CPV) Certification for Welders, Braziers and Welding/Brazing Operators Machinery Directive (MD) Measuring Instruments Directive (MID) Marine Equipment Directive (MED) Recreational Craft Directive (RCD)
2	Customer
3	Date of audit/on-site verification
4	How did you find out about Istituto Giordano SpA	We were already clients Suggested by consultant/colleague/etc… Internet Official websites (ACCREDIA, NANDO, etc.) Magazines, fairs, articles We received a newsletter from Istituto Giordano Other

In relation to the service that we performed for You, how do you rate:

1-Poor

2-Sufficient

3-Good

4-Very good

5-Excellent

5	Content and timeliness in the issuance of offers	1 2 3 4 5
6	Clarity of the contractual relationship between Customer and Istituto Giordano regarding the services offered	1 2 3 4 5
7	Courtesy and availability in communications from the headquarters staff	1 2 3 4 5
8	The contact person's availability for information (before, during or after the service)	1 2 3 4 5
9	Clarity and completeness in providing the answers and information from the office staff	1 2 3 4 5
10	Punctuality, courtesy and availability by the audit group / exam commission both during the planning phase of the activities and during the verification / examination phase	1 2 3 4 5
10.1	Compliance with planning by the audit team / exam commission	1 2 3 4 5
11	Competence and professionalism by the audit group /exam commission	1 2 3 4 5
12	Capacity by the audit group/exam commission to create ideas for improvement while respecting their role	1 2 3 4 5
13	Clarity and completeness of the information contained in the au-dit / audit report (ONLY for Certifications of management systems and products)	1 2 3 4 5
14	How Do you globally evaluate the service you received in relation to Your expectations	1 2 3 4 5
15	Clarity in the manner of the examination (ONLY for Certifications of People)	1 2 3 4 5
16	Adequacy of the spaces / classrooms and equipment used for the examination (ONLY for Certifications of People)	1 2 3 4 5

17	Observations and suggestions for improving our service:
18	Are You interested in other services that Istituto Giordano can provide? Yes No
19	Suggestions for expanding the range of services we can offer to customers (i.e.: certification activities that You would be interested in but are not currently provided by us).
		I give my consent to data treatment I deny my consent to data treatment

Thanks for the precious collaboration!

The information provided in this questionnaire will be used in aggregate form only for statistical purposes for the improvement of our Quality Management System and in compliance with EU Regulation 679/2016 also for commercial purposes.