CUSTOMER SATISFACTION SURVEY
ASSESSMENT AND CERTIFICATION ACTIVITIES

Dear Customer,
In order to offer a qualified service and conforming to your requests, we kindly ask you to answer to this short questionnaire to enable us to collect your opinion and your expectations about our services. The information provided will be useful to improve our services and we will evaluate carefully each of your replies.
Thank you for the time that you will dedicate for filling out this questionnaire, at your disposal for any clarification and support.

Please express Your opinion by ticking the appropriate boxes.

1	Identification of the Certification sector/scheme	QMS certification Construction Products Certification (CPR ex-CPD) Certification of the production process of concrete (CLS) Personnel certification Pressure equipment directive (PED) certification Machinery Directive (MD) certification Measuring Instruments Directive (MID) certification Marine Equipment Directive (MED) certification Toys Safety Directive (TSD) certification Recreational Craft Directive (RCD) certification Other, please specify
2	Customer
3	Date of audit/on-site verification
4	How did you find out about Istituto Giordano SpA	We were already clients Suggested by consultant/colleague/etc… Internet Official websites (ACCREDIA, NANDO, etc.) Magazines, fairs, articles We received a newsletter from Istituto Giordano Other

In relation to the service that we performed for You, how Do you evaluate:		The satisfaction index is from 1 (minimum) to 5 (maximum)
5	The clarity, completeness and promptness of the quotations	1 2 3 4 5
6	The clarity of the contract terms between the Customer and Istituto Giordano in relation to the provided services	1 2 3 4 5
7	The courtesy and willingness of our staff in replying to the phone calls	1 2 3 4 5
8	The easiness to get in touch with the right person in relation to your request	1 2 3 4 5
9	The clarity and completeness of our staff in replying and providing information to you	1 2 3 4 5
10	The punctuality, courtesy and availability of the audit team members during the planning of the activities and carrying	1 2 3 4 5
10.1	The carrying out of the audit by the audit team in compliance with the audit plan	1 2 3 4 5
11	The expertise and professionalism of the audit team	1 2 3 4 5
12	Ability of the audit team members to suggest a number of improvements in keeping with their role	1 2 3 4 5
13	The clarity and completeness of the information contained in the audit/inspection report	1 2 3 4 5
14	How Do you globally evaluate the service you received in relation to Your expectations	1 2 3 4 5

15	Observations and suggestions for improving our service:
16	Are You interested in other services that Istituto Giordano can provide? If you are interested in other services that Istituto Giordano can provide, please visit our website www.giordano.it , or, call number +39 0541 343030, or send Your request to istitutogiordano@giordano.it I would like to be contacted by Istituto Giordano Person of your company to be contacted Name: Telephone/email:	Iso 14001 certification Iso 9001 certification Iso 3834 certification Personnel certification Voluntary product certification Certification of the production process of concrete Construction products regulation (cpr) Measuring instruments directive (mid) Pressure equipment directive (ped) Marine equipment directive (med) Toys safety directive (tsd) Recreational craft directive (rcd) Calibration of instruments Training Laboratory tests Preshipment inspections in china
17	Suggestions for expanding the range of services we can offer to customers (i.e.: certification activities that You would be interested in but are not currently provided by us).
		I give my consent to data treatment I deny my consent to data treatment

Thanks for the precious collaboration!

The information provided in this questionnaire will be used, in a complete manner, only for statistical purposes in order to improve our Quality Management and for commercial purposes in accordance with The policy is pursuant to art.13 of Legislation 2016/679 of the European Parliament.